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Our Integrity
One of our Core Values at New England Machinery is integrity. We believe standing by all that we say and all that we do is key in building lasting relationships with our customers. This is the reason every machine we have manufactured since our inception is still supported by NEM experts on our service team.
If you are an NEM machine owner, thank you for making us one of your trusted partners. We are here to offer you a wealth of support. Our customer service, parts, and sales staff stand ready to help you with your questions, assist in determining which parts you require to complete your tasks, or grow your line with additional equipment.
Exceeding Customer Expectations in All We Do
New England Machinery is dedicated to providing not only the broadest line of packaging machinery in the market, but also long lasting customer satisfaction. To do this, we ensure our customer care extends way beyond the sale by offering complete packaging equipment service and support for all NEM machinery and parts.
This commitment to customer satisfaction is a factor in explaining why over half of our worldwide equipment sales are to existing customers. Customers love how knowledgeable our Parts Sales staff is and continually share how impressed they have been with our on-site technicians’ courteous, professional service and careful training of their plant staff.
NEM Offers the following Services & Support
PARTS SUPPORT
NEM Parts Support makes ordering parts quick and easy! Our knowledgeable staff is here to answer all your parts questions. Plus, we maintain a comprehensive inventory of high-quality, genuine NEM parts so we can ship them to you quickly.
Including:
- WEAR PARTS & SPARE PARTS
- CHANGE PARTS
- UPGRADE & RETROFIT
TECHNICAL SUPPORT
NEM technicians are always available to assist you with your NEM machinery even after the equipment is installed and running production. During business hours, NEM technicians are available by phone, or even via skype, to answer questions, walk a supervisor through machine set-up or help with troubleshooting. If our customers need onsite assistance, service, training, or more, do not hesitate to contact us as trained technicians are available by call-out request. Preventative service contracts are also available to provide regular factory visits and more.
Including:
- REMOTE SERVICE
- ONSITE SERVICE
- COMMISSIONING PROGRAM
- ONSITE TRAINING
SERVICE AGREEMENT
NEM offers programs to maximize the longevity and performance of your NEM machine. Our Preventive Maintenance Programs offer customers scheduled support to keep the machine running at its maximum efficiency and prevent unexpected downtime or untimely repairs. NEM also offers a Warranty with your new machine. Please do not hesitate to contact us should you need to schedule warranty service within the specified timeframe.
Including:
- PREVENTIVE MAINTENANCE PROGRAMS
OWNER REGISTRATION
NEM offers support for everything you may need including commissioning the machine, change parts for a different container, training, and much more.
RETROFIT ENGINEERING CAPABILITIES
NEM offers customers engineering support for retrofit options on their existing machines
FAQ’s
This page is a great resource for NEM machine owners to have at their fingertips. If you need information quick, please check our FAQ’s as there is likely an answer to the question you have ready and waiting for you.