Parts Support

NEM Parts Support makes ordering parts quick and easy!

Our knowledgeable staff is here to answer all your parts questions. Plus, we maintain a comprehensive inventory of high-quality, genuine NEM parts so we can ship them to you quickly.

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What to Expect When Using NEM for your Parts Needs

Genuine NEM Parts – NEM parts are designed to the exact specifications of your machine, anything less could compromise the performance and value of your machine. Generic parts are designed to fit many different models. They probably won’t be a true fit to your machine and can cause issues down the road costing much more than the genuine part and less hassle.

Fast Parts – NEM’s parts professionals understand your urgency and offer short lead-times on most parts. We provide same-day shipping in most cases and overnight shipping is often available.

Highly Responsive, Great Service – Our Parts staff doesn’t merely know names of parts and part numbers… they are NEM machine experts having great knowledge in what you need and don’t need. Best part is – they truly care about their customers and want you to have everything you need but won’t sell you things you don’t need.

Specialized Parts Plan – This is a plan built specifically for your machine taking into consideration your product, your industry, your line speed and more.

Parts Recommendations – Our Parts Team will also provide you with a list of recommended parts to keep on hand at your facility.

We are ready to assist you at any time and can be contacted most efficiently by submitting the form linked here or by telephone NEM at 941.755.5550 to speak to us and see how we can help you meet your project timeline.

In the form, please provide as much information as possible about your requirements, including the machine serial number. One of our experienced Parts staff will get back to you with pricing and delivery timeline within 24-48 hours.

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Learn more about the following support our knowledgeable Parts staff can provide:


1. Wear Parts & Spare Parts

NEM builds high quality machines using superior parts to provide the most reliable equipment possible for your line to ensure optimal performance. Normal use and wear of machinery requires certain service parts as time marches forward. When you are seeing normal wear and tear on your machine parts impact your machine’s performance, it is time to order replacement parts. And it’s important to know, nothing but a genuine NEM part will do. Plus, our experienced Parts team can help you determine the right parts you need today and keep you on track so you don’t fall short tomorrow. We maintain a huge spare parts inventory, and have engineering drawings on every machine we have ever built. All we need to identify your exact machine and the components fitted in it is the serial number located on the identification plate affixed to the machine.

We can even help you with parts no longer in inventory as many customers are still running NEM machinery built decades ago. Since NEM has its own machine shop, we can easily create the part you need by pulling engineering drawings from our records.

Due to shipping delays, we recommend you keep SPARE PARTS on site at your facility to maximize efficiency. Call us today for more information about ordering a Critical Spare Parts Kit for your facility.

2. Change Parts

Your NEM machine may be able to address the need of today’s ever-changing consumer demands, new product development, established market re-development and the ever present search for newer or more appealing packaging, with new custom tooling also known as change parts.

New machinery may not always be needed to answer to these challenges. We at New England Machinery, Inc. have a viable and, more importantly, economically feasible alternative through our change parts program.

When presented with a new container or closure call our customer service department and we’ll work with you to develop a retro-fittable change parts package to meet your needs. One of our factory-trained technicians will set-up your new package and perform fine-tuning to optimize your production line performance. Call us at 941.755.5550, or fill out the form here.

3. Upgrades & Retrofits

Extend the life of your capital investment with NEM’s Upgrade & Retrofit Programs. These programs are designed to improve the efficiency and reliability of an existing machine and bring your NEM equipment up to current standards. As it is not always financially feasible to purchase a new, more efficient machine, this is a great option to save valuable time and money.

You can have the best machine ever built, but due to age or lack of adequate maintenance, if it does not run efficiently, it is ultimately costing you time and money. No production plant can afford to lose either one of these valuable items. As it is not always financially feasible to purchase new equipment, this option will provide a great alternative.

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Here are 3 reasons to consider NEM’s Upgrades & Retrofit Programs

Decrease Changeover Time with these Upgrades

Minimize the time it takes to switch from one container and/or cap to another by switching to adjustable machine parts and efficient storage for spare parts.

Adjustable Orienter Wheel

  • Saves changeover time

Minimum Tools Quick Change Feature

  • Speeds changeover utilizing quick releasing knobs in place of bolts that require wrenches.

Change Part Carts

  • Keeps change parts in a pre-designed cart for quick location and ease of storage.

Improve Line Efficiencies by adding the following upgrades:

Save time and money by implementing problem-solving technology that alerts employees to issues, helps automate your line and much, much more.

HMI (Human Machine Interface)

  • Stores ‘recipes’ for applications with numerous container changeovers.
  • Provides instant valuable diagnostic feedback for troubleshooting, such as faults, running state, and feed levels.


  • Provides an immediate visual (audible option available) indication of the machine’s status – running, shut off, emergency off, cycle stop, low level condition and more.

Motion Detector

  • Detects the container motion downstream to minimize gaps on your conveyor when recovering from a backlog condition. This is an invaluable option when there is limited space between equipment.

Two and Three Speed Control

  • Controls the slow down and ramp up speed of the NEM machine to match downstream line condition.
  • Allows the machine to slow down when downstream product starts to back up so it need not completely shut down, requiring a restart.

Electronic Bottle Flow Interruption Indicator

  • Stops machine when out of spec containers create a jam, preventing damage to wear parts and components.

Inspect/Reject Station

  • Utilizes various methods of inspection to detect down bottles, upside down bottles, containers without caps, caps without liners, etc. and reject them from the production line.

Hopper Low Level

  • Signals the operator to replenish components before the product level is too low to keep the production line moving.

Increase Plant Efficiency with these Upgrades:

Make machine maintenance quicker and easier and keep up to date with industry and/or plant safety standards.

Cluster Central Lubrication

  • Centralizes all the lubrication requirements to make maintenance quicker and easier.

Improve Plant Safety with these Upgrades:

Category 3 Interlocks

  • Upgrade interlocks on your machine to category 3, allowing you to stay up to date with your plant standards.

To review upgrade and retrofit options for your equipment, complete this form or contact our customer service at (941) 755-5550.

*Some upgrades may not be available on all models

*Discounted rates for parts are available in conjunction with certain Preventative Maintenance Agreements.

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